At FixPapa, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard the information of our users, including customers, partner engineers, and delivery personnel. By accessing or using our website, mobile applications, or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information: This includes data such as name, email address, phone number, billing information, and any other details provided during account registration or service use.
Location Data: With your consent, we collect and process precise geolocation data from your device to facilitate service delivery, track the location of partner engineers and delivery personnel, and enhance service efficiency.
Technical Data: Information such as your IP address, browser type, device information, and interaction data when you visit our website or use our app.
E-commerce Information: Details about transactions made on our platform, including order history and payment details.
2. How We Use Your Information
Service Fulfillment: To manage bookings, service delivery, and customer support.
Location-Based Services: To enable GPS tracking for our partner engineers and delivery personnel to locate customers and deliver services efficiently.
Improving Services: To analyze user behavior and preferences for website and service improvement.
Notifications: To send you updates, service confirmations, and important service-related information.
E-commerce Transactions: To process payments and facilitate secure online shopping experiences.
3. Location Data Usage
Customer Location: We collect customer location data to provide accurate service delivery by allowing technicians and delivery personnel to navigate to your location.
Technician and Delivery Personnel Tracking: For safety, operational efficiency, and transparency, we track the real-time location of technicians and delivery personnel while they are on duty.
Consent for GPS Tracking: Users may enable or disable location services at any time through their device settings. However, certain services may not function optimally if location services are turned off.
4. How We Share Your Information
Third-Party Service Providers: We may share your data with trusted partners who assist in delivering our services, such as payment processors, mapping services for GPS tracking, and IT support.
Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.
5. Data Security
We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
Access and Update: You can access and update your personal data through your account settings.
Opt-Out: You have the right to opt out of receiving promotional communications.
Location Data: You can choose to enable or disable location tracking through your device settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
8. Changes to This Privacy Policy
FixPapa reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
Email: support@fixpapa.com
Your privacy is important to us, and we are committed to safeguarding your data responsibly.