At Fixpapa Technologies Pvt. Ltd. (FTPL), we understand the importance of a smooth and reliable shipping process when it comes to delivering our new & refurbished IT gadgets Laptops, Desktops, Servers, Printers, Monitors, Projectors, CCTV etc. to our valued customers. Our Shipping Policy is designed to provide you with all the necessary information regarding the shipping of products ordered from our E-commerce marketplace. Please take a moment to review this policy to ensure a seamless shopping experience with us.
1. Shipping Methods:
We offer various shipping methods to cater to your specific needs and preferences. The available shipping methods include standard shipping depending on your location and the product’s availability.
2. Shipping Locations:
We offer shipping to a wide range of locations domestically. We aim to ensure that our products can reach customers around the country. Shipping fees and delivery time may vary, depending on your location.
3. Order Processing Time:
Once your order is placed and payment is confirmed, our team will process it within 2-3 business days. This includes order verification, quality checks, and packaging.
4. Estimated Delivery Time:
The estimated delivery time depends on the shipping method and your location. Standard shipping typically takes 7-10 business days, while some shipping may take 2-3 weeks. Shipping times can vary based on the destination City.
5. Shipping Fees:
Shipping fees are calculated based on the shipping method chosen, the destination, and the weight and dimensions of the product. The total shipping cost will be displayed during the checkout process.
6. Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery in real-time.
7. Shipping Partners:
We partner with trusted and reliable shipping carriers to ensure the safe and timely delivery of your products. Our partners include renowned courier services.
8. Shipping Restrictions:
Please note that there may be shipping restrictions on certain products due to legal or logistical reasons. It is your responsibility to ensure that the product you are ordering is eligible for shipping to your location.
9. Delivery Issues:
In the rare event of a delivery issue, such as lost or damaged items, please contact our Customer Support team at support@fixpapa.com immediately. We will work diligently to resolve the issue and ensure you receive your order in a satisfactory condition.
10. Holiday Shipping:
During peak holiday seasons, shipping times may be extended due to increased order volumes and carrier delays. We recommend placing your orders well in advance to ensure timely delivery.
11. Returns and Refunds:
For information on returns and refunds related to shipping and delivery, please refer to our Returns and Refunds Policy.
By shopping with FTPL, you agree to abide by this Shipping Policy and our Terms and Conditions. We are committed to providing you with high-quality new & refurbished IT gadgets Laptops, Desktops, Servers, Printers, Monitors, Projectors, CCTV etc. and a seamless shopping experience.
If you have any questions or require further assistance, please don’t hesitate to reach out to our Customer Support team at support@fixpapa.com. Thank you for choosing FTPL, and we look forward to serving you.