January 3, 2024 
Jaipur 
Full-time At Fixpapa, we specialize in providing top-notch technical support and solutions to our clients. Our mission is to deliver reliable and efficient services, ensuring customer satisfaction and technological excellence.
Position Overview:
We are seeking a motivated Technical Support Intern to join our team. This internship offers an exciting opportunity to gain hands-on experience in troubleshooting technical issues, providing support to clients, and contributing to innovative solutions in a dynamic work environment.
Responsibilities:
- Assist in troubleshooting and resolving technical issues reported by customers via phone, email, or chat
- Collaborate with senior technical support staff to learn and apply problem-solving techniques
- Document and maintain records of customer inquiries, issues, and resolutions
- Provide excellent customer service by effectively communicating technical solutions in a clear and understandable manner
- Contribute to the development and improvement of support resources, such as FAQs and knowledge base articles
- Participate in team meetings, training sessions, and skill-building activities
Requirements:
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
- Strong passion for technology and a desire to learn about various software and hardware systems
- Excellent communication skills and ability to articulate technical concepts to non-technical users
- Basic understanding of operating systems, networking, and troubleshooting principles
- Proactive attitude, eagerness to learn, and a strong sense of responsibility
Benefits:
- Opportunity to gain practical experience in a professional work environment
- Mentorship and guidance from experienced professionals in the field
- Exposure to diverse technical challenges and problem-solving scenarios
- Potential for continued growth and advancement within the company