At FTPL, we understand that circumstances may change, and you may need to cancel an order for refurbished IT gadgets Laptops, Desktops, Servers, Printers, Monitors, Projectors, CCTV etc. We’ve created this Cancellation Policy to provide you with clear guidelines on how to cancel an order and the associated terms and conditions. Please take a moment to review this policy to ensure a hassle-free cancellation process.
1. Order Cancellation Period:
You can cancel your order at FTPL within 48 hours of placing it. Beyond this time frame, your order may have already entered the processing or shipping stages, and cancellation may not be possible.
2. How to Cancel an Order:
To cancel an order, please follow these steps:
Log in to your FTPL account.
Go to your order history.
Locate the order you wish to cancel.
Click on the “Cancel Order” button.
If you encounter any issues while cancelling your order, please contact our Customer Support team at [email protected] for assistance.
3. Refund for Cancelled Orders:
Upon successful cancellation of your order within the 48-hour window, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.
4. Cancellation After48 Hours:
If you wish to cancel an order after the initial 48-hour period, please contact our Customer Support team at [email protected] . We will assess the order’s status and inform you if cancellation is possible. In some cases, a cancellation fee may apply.
5. Non-Cancellable Items:
Some products may not be eligible for cancellation due to their nature or customization. We will clearly indicate if a product is non-cancellable during the ordering process. These items will not be subject to our standard cancellation policy.
6. Cancellation Fees:
In cases where an order is eligible for cancellation after the initial 48-hour period, a cancellation fee may apply to cover administrative and processing costs. The specific fee will vary based on the order and its stage of processing.
7. Multiple Item Orders:
If you have placed an order for multiple items, you can cancel specific items within the order, provided they are eligible for cancellation. You will not be required to cancel the entire order.
8. Customized Orders:
Orders for customized or made-to-order products may have different cancellation policies. Please review the product listing or contact Customer Support at [email protected] for information specific to your order.
9. Cancellation Notifications:
Upon successful order cancellation, you will receive a confirmation email. If you do not receive a confirmation email, please contact Customer Support at [email protected] to ensure your cancellation request was processed.
10. Returns After Cancellation:
If you receive the cancelled items despite the cancellation request, please follow our Returns and Refunds Policy to return the items and request a refund.
By shopping with FTPL, you agree to abide by this Cancellation Policy and our Terms and Conditions. We are committed to providing you with a straight forward and efficient cancellation process.
If you have any questions or require further assistance, please don’t hesitate to reach out to our Customer Support team at [email protected].
Thank you for choosing FTPL, and we look forward to serving you.